ORDERS AND DISPATCH 

Orders are available online or via email; info@emersonboutique.com. Once your order has been placed, we will contact the warehouse to check stock availability, and shipping times and inform you of these details via the email you provide at the time of ordering. For stocked items we will strive to dispatch your order as soon as possible.  

The ownership of products remains with Emerson Boutique until payment has been received in full for all orders including but not limited to any delivery fees. 

ORDER PROCESSING 

Once payment has been received in full for the item/s we will process your order within 1-2 business days. We will email you to inform you of the shipping cost which must be paid for in full in order for dispatch to occur. If the item/s are in stock, we will dispatch them as soon as possible, depending on the availability of our furniture carriers and your location. We will contact you to confirm this once your order has been received, with an estimate for delivery time that you may either confirm and proceed with or request to cancel the order and receive a refund. Dispatch usually occurs within 5-7 business days of your order being processed and payment received for in-stock items. 

OUT OF STOCK ITEMS 

If your item or items are not currently in stock, we will place them on backorder and inform you of an estimated time frame for their return. If we notify you that your item is out of stock indefinitely, you may either withdraw your order completely or continue to wait, and we will dispatch the item as soon as it is available. If we do not receive notification from you via email within 5 days from our correspondence your order will be automatically shipped to you as soon as the item comes into stock.  As we cannot guarantee that items will be in stock at the time of ordering we encourage you to check availability with us prior to placing an order.  

ORDER CANCELLATION 

You must contact us via email within 12 hours of placing your order to cancel the order. Doing so will ensure that you do not incur a shipping fee and/or a re-stocking fee. This is because after 12 hours, a courier would have already been booked to collect your item ready to ship to you. This is not charged by us, but by our Third Party Furniture Carriers, and therefore we cannot be held responsible for this.  Any orders that are cancelled once packed and ready for delivery will incur a 15% re-stocking and admin fee.  

 
If dispatch has taken place prior to your email advice all freight charges will also be at your expense. 

If your items have been delivered your cancellation will not be credited.  

If we inform you that the items you have ordered are not immediately available, and you prefer to cancel your order rather than wait for it to come into stock, then we will refund you in full.   

You must email us to confirm any cancellation, otherwise your cancellation will not be processed.  

Please see the Refunds and Returns Policy. 

DISPATCH 

If items are in stock, we will dispatch them as soon as possible, depending on the availability of our furniture carriers and your location. 

For items in stock customers can usually estimate delivery within 4 weeks, although some metro areas may receive items before this. We cannot guarantee this time frame however. We will provide you with more information and estimated  delivery time frame.

As a service to help our customers we aim to keep freight rates at a reasonable and fair price.