FREQUENTLY ASKED QUESTIONS
Do you have a showroom?
Emerson Boutique is an online retailer only. What this means is that by not having the limitations and expenses of a brick and mortar shop we can pass significant savings onto our customers. Australian Designer Furniture is our passion, and you deserve to have the home that is a perfect expression of you, while saving money and time by shopping from the convenience of your computer or mobile device.
How much is delivery?
Furniture sold on this website varies in weight and dimensions, and so our delivery expenses are adjusted accordingly. For this reason, once we have received your order and full payment we will contact you with a quote for your items. Your delivery charge is subsidized significantly by us in order to ensure you receive the best deal possible. If the items are in stock, once your delivery charge has been paid your items will be shipped. If they are on backorder then they will be shipped as soon as they are available.
How long does delivery take?
Delivery times will vary according to your address. When items are in stock, and depending on availability of furniture carriers, Metropolitan Sydney, Melbourne, Brisbane and Adelaide can generally estimate a 7-14 day delivery window in most cases, and up to 2-3 weeks for country areas and WA, NT and Tasmania in most cases. With the current pandemic, and on rare occasion other factors outside our control there may be slightly longer waiting times, but we do our absolute best to ensure you receive your products as soon as possible.
If you are ordering multiple items your products may arrive on different days, depending on stock availability, freight carriers and supply interruptions.
Do I need to be at home to receive my order?
You will need to have a person available to sign for the items to ensure their safe delivery. We will provide your contact details to the freight carrier and do everything possible to request that they contact you in advance to let you know when your delivery is to be anticipated. Unfortunately we cannot be held responsible if a freight carrier does not facilitate this. Your contact details and phone numbers are passed onto our logistic companies and they are requested to contact you in advance to advise of the anticipated date and approximate time of delivery.
If there is nobody to sign for the items upon delivery, the freight carrier will leave a missed delivery advice card in your letter box advising of the failed delivery. The items will then be sent to their local depot and you will then need to make contact with the logistics company directly to arrange re-delivery.
The freight carriers are unable to assist in any assembly of furniture, however we do recommend (if you have the opportunity) to unpack and check the items before signing to ensure that the item/s are free from faults or damage. Any concerns must be noted on the delivery note prior to signing it and ask the driver to initial your remarks. This would include recording and noting down any obvious damage to the packaging, boxing or obvious sound of broken materials such as glass, mirror or timber, etc.
To successfully complete a return due to damage or faulty goods our suppliers will require photographs clearly showing the damage to the item/s, as well as a brief email describing the damage, including any other relevant information.
You must notify Emerson Boutique of any faulty or damaged goods within 24 hours of receipt of the goods by email to info@emersonboutique.com or call 0416946128. Failure to do so, will mean that any transit insurance policy may be voided. The onus is on you to report any faulty or damaged goods immediately. Once this has taken place in the required time frame we will contact the suppliers to determine an appropriate outcome.
Please refer to the Refunds & Returns Policy section for more information.
What if an item is out of stock?
Emerson Boutique will contact you by phone or email to inform you of availability and expected delivery. You have the choice to either proceed with the order, or receive a refund in full.
What if I change my mind and would like to return it?
As we are a purely online store, and due to the nature of the products we sell, we cannot offer returns or refunds on products due to change of mind. We aim to provide you with as many product photos and as much information as possible to ensure you are able to make an informed decision before completing a purchase. By making a purchase you are confirming and acknowledging that, subject to the Refunds and Returns Policy, and Order Cancellation Policy and Procedure within the Terms and Conditions, all purchases of goods on this website are final. You also accept that you are not entitled to refuse delivery.
In any extreme or usual circumstances subject to the decision of Emerson Boutique and suppliers, you would be responsible for the cost of return shipping and handling.
For more information on Change of Mind and Returns please see the Refunds and Returns Policy.
Where are the products being shipped from?
Our furniture is shipped from a warehouse in Australia. We do our absolute best toto save you money wherever possible, and in order minimise costs, we will ship directly from our suppliers’ warehouse to you. This means that when ordering more than 1 item there is a possibility that multiple deliveries will need to occur.
Can I see other photos of the furniture I'm interested in?
We believe in providing the best product images for all of our products, in order to help you make an informed decision. The images used on this website are provided by our suppliers, therefore we cannot guarantee access to other images. However, if you do need a little extra to help you make a decision, please contact Emerson Boutique at info@emersonboutique.com